Freud Academy Affiliate of A.S.F.P
Student area
Freud Academy

Privacy Policy

Version in force as of August 12, 2026.

This Policy explains, transparently, how Freud Academy collects, uses, shares, protects and retains personal data on the website freudacademy.com, in the learning environment and in support channels.

1. Who processes the data and how to contact us

Freud Academy, an educational platform academically linked to the American Society of Freudian Psychoanalysis, is responsible for decisions about the processing of personal data carried out through its channels. To exercise your rights or clarify privacy questions, write to [email protected] with the subject Privacy and Personal Data.

2. Data we may collect

  • Registration and identification: name, email, phone, country, language, account data and information required to issue the certificate.
  • Purchase and billing: course, amount, currency, status, transaction identifier, chosen gateway and tax information when required. Full card details are processed by the gateway and are not stored by Freud Academy.
  • Academic activity: enrolled courses, progress, activities, assessments, certificates, participation and academic support records.
  • Support: messages and attachments voluntarily sent by email, WhatsApp or forms.
  • Technical data: IP address, date and time, browser, device, pages visited, security logs, cookies and similar identifiers.
  • Attribution and preferences: visit source, campaign parameters and consent choices, when permitted.

3. Sensitive data

We do not request sensitive personal data for ordinary purchases or course access. Please avoid sending health information, medical records, identifiable clinical reports, political opinions, religious beliefs, biometric data or other sensitive data that is not strictly necessary. If received incidentally, we will apply minimization, access restriction and deletion where appropriate.

4. How we use the data

  • to create and protect the student account;
  • to process enrollments, payments, refunds and reconciliations;
  • to grant content access, record progress, provide support and issue certificates;
  • to send essential communications about service, security, billing and academic life;
  • to prevent fraud, abuse, security incidents and violations of the Terms;
  • to comply with legal, regulatory and tax obligations and to exercise rights in proceedings;
  • to measure how the website works and improve the experience;
  • to send promotional content and measure campaigns when there is consent or another adequate legal basis, with an option to unsubscribe.

5. Legal bases

Under the Brazilian General Data Protection Law (LGPD), we rely, as applicable, on: performance of a contract and preliminary procedures; compliance with a legal or regulatory obligation; regular exercise of rights; credit protection and fraud prevention where applicable; legitimate interest, preceded by a necessity and impact assessment; and consent, which can be revoked.

6. Cookies, analytics and advertising

Strictly necessary cookies maintain login, security, cart, consent preferences and website operation. Optional analytics or advertising cookies are used only according to the choice recorded in the consent banner and applicable law. You can review your choice through the website’s privacy mechanism or your browser. Blocking essential cookies may prevent parts of the platform from working.

7. Who we may share with

We share only what is necessary with suppliers subject to security and confidentiality obligations, including:

  • Stripe and Hotmart, for payments, fraud prevention, refunds and transactional support;
  • hosting, database, storage, security, email, video and learning environment providers;
  • support and communication tools, such as email and WhatsApp;
  • analytics and advertising providers, only when permitted by the consent preference and the applicable legal basis;
  • the American Society of Freudian Psychoanalysis, when necessary for academic management and certificate issuance;
  • authorities, public bodies, advisors and parties to proceedings, when there is a legal duty or need to exercise rights.

We do not sell personal data.

8. International transfers

Some suppliers and the certificate-issuing entity may operate outside Brazil. In such cases, data may be processed in other countries with appropriate contractual, technical and organizational measures and the mechanisms provided by the LGPD and the regulations of the Brazilian Data Protection Authority (ANPD).

9. How long we retain data

Data is kept for the time necessary for the purposes informed, for the delivery of the course, for certificate issuance and validation, for compliance with legal and tax deadlines, for fraud prevention and for the exercise of rights. Once the purpose ends, data is deleted, anonymized or retained only in the cases authorized by law.

10. Security

We adopt controls compatible with the risks, such as encryption in transit, access management, security logs, updates, backups and data minimization. No system is infallible; therefore, relevant incidents will be handled and communicated to data subjects and to the ANPD when required.

11. Your rights

Under Article 18 of the LGPD, you may request, as applicable: confirmation of processing; access; correction; anonymization, blocking or deletion of unnecessary or irregular data; portability; information about sharing; deletion of data processed with consent, except in the legal cases; information about the possibility of refusing consent; revocation of consent; objection; and review of decisions made exclusively by automated means that affect your interests.

Send your request to [email protected]. To prevent fraud, we may confirm your identity proportionally. Exercising your rights is free of charge. If a request cannot be fully met, we will explain the legal reason. You may also contact consumer protection bodies and the ANPD.

12. Children and adolescents

The courses are intended for adults. We do not intentionally collect data from children for enrollment purposes. If an adolescent uses the service, their legal guardian must take part in the contracting and in the exercise of rights, observing applicable law and the best interest of the minor.

13. External links and services

Third-party websites or applications have their own policies. We recommend reading those documents before providing data outside Freud Academy domains.

14. Updates to this Policy

We may update this Policy due to legal, technological or operational changes. The new version and its date will be published here. Material changes will be communicated through appropriate means.

15. Privacy channel

For questions, complaints or to exercise your rights, contact [email protected]. Include only the data necessary to locate your relationship with the platform and never send your password or full card number.