Freud Academy Affiliate of A.S.F.P
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Freud Academy

Cancellation and Refund Policy

Version in force as of August 12, 2026.

This Policy sets out a clear procedure for withdrawal, cancellation of charges and refunds for courses purchased on the Freud Academy website. It forms part of the Terms of Service and does not limit rights guaranteed by applicable law.

1. Summary

  • Online purchase in Brazil: the consumer may exercise the right of withdrawal within 7 calendar days, under Article 49 of the Brazilian Consumer Protection Code, where applicable.
  • Within that period: the purchase is cancelled, access is terminated and amounts paid are returned through the appropriate channel.
  • After 7 days: you may request termination of access and of any future charges not yet processed, under the rules below.
  • Duplicate charge, incorrect amount or proven service failure: it will be corrected or refunded after verification.

2. Right of withdrawal

Where Brazilian consumer law applies, the withdrawal period is 7 calendar days from the online purchase. The request does not require justification. Initial use of the platform within this period does not remove the legal right.

Once the request is received within the period, we will cancel the enrollment, stop future charges linked to the purchase and ask the gateway to return all amounts paid in full. Access to the course and exclusive materials will be terminated.

3. One-time payments

International offers on freudacademy.com are sold as one-time payments: the Psychoanalysis Training at US$100 and the Psychoanalysis in Child Care and Psychoanalytic Criminology courses at US$40 each, as displayed at checkout at the time of purchase.

After the legal withdrawal period, one-time purchases do not generate automatic refunds. Refunds after that period may still apply in the situations listed in section 4 below, such as duplicate charge, incorrect amount, proven service failure or a specific promotional condition that is more favorable.

For recurring charges in other currencies or regions (for example, installment plans shown on the Portuguese version of the site), cancellation stops future charges not yet processed. To reduce the risk of a new charge during processing, please send the request preferably at least 2 business days before the next billing date. If a charge occurs after a cancellation request received in good time, the situation will be reviewed and corrected.

4. Situations eligible for correction or refund

Regardless of the withdrawal period, contact us if any of the following occurs:

  • duplicate charge or an amount different from the one shown in the confirmed offer;
  • approved payment without access release within a reasonable time after the problem is reported;
  • substantial and proven unavailability of the service that is not resolved;
  • unrecognized purchase, subject to security and gateway verification;
  • any other situation guaranteed by law or by an express promotional condition.

Depending on the case, the solution may consist of access release, correction of the charge, proportional extension, credit voluntarily accepted by the consumer, or partial or full refund.

5. How to request

Send an email to [email protected] with the subject Cancellation and refund or use WhatsApp +55 11 5198-6497. Please provide:

  • full name and the email used in the purchase;
  • the course purchased;
  • approximate date and gateway used (Stripe or Hotmart);
  • transaction identifier, if available;
  • the desired outcome and, in case of error, a brief description.

Never send your password, security code or full card number. We may request proportional identity confirmation to protect the purchase holder.

6. Refund method and timeframe

After approval, Freud Academy requests the refund from the same gateway used for the purchase. The visible timeframe depends on the payment method, the financial institution and the operational rules of Stripe or Hotmart:

  • Card: the credit may appear on the current or a subsequent statement, depending on the closing date and the issuer.
  • PIX: the refund follows the gateway and receiving institution flow.
  • Other methods: additional details may be required in the provider’s secure environment.

Freud Academy will track the request and provide, when available, the confirmation issued by the gateway, but does not control the bank’s or operator’s internal timeframe after processing.

7. Effects of cancellation

Cancellation terminates the license to access the course, materials, activities and associated services. Downloaded content should remain for personal use only when the offer allows it and may never be redistributed. Certificates already issued based on requirements actually met remain subject to authenticity verification; fraud, improper chargeback or academic non-compliance may lead to review, respecting the right to respond.

8. Payment disputes

Before opening a dispute with your bank, we recommend contacting Freud Academy for a faster solution. This does not prevent you from exercising rights with the issuer, the gateway or consumer protection bodies. Fraudulent disputes may result in preventive suspension of access and the submission of proof of purchase, acceptance and service delivery.

9. Purchases processed by Hotmart

When the purchase is made through Hotmart, the request may also be tracked through the platform’s channels and dashboard. In case of operational divergence, the mandatory consumer rights and the more favorable condition that formed part of the confirmed offer prevail.

10. Support and dispute resolution

We will reply with a protocol or acknowledgment and review the request in good faith. If you disagree with the solution, you may request a review through the same channel, in addition to contacting consumer protection bodies and the courts. No provision of this Policy excludes any non-waivable right provided by law.